Holiday Inn Express Rochester-Victor, an IHG Hotel

The breakfast was great, a lot of variety. Hot breakfast was actually hot. Beverage choices and food choices were great

The room was clean, the staff was friendly, the jacuzzi and pool were a relief after a long drive, and the breakfast was good. There was a microwave and fridge in the room, which was helpful.

the property was nice and spacious. my daughter enjoyed the pool. the continental breakfast was a good addition to our stay it makes my kids happy.

The front desk staff was excellent. There was a minor inconvenience with the use of Booking.com yet the staff handled it with complete satisfaction, professionalism, and courtesy. The general manager was a pleasure to deal with and he handled my reservation in a way that made me feel important as a guest - actually I'd say he was exceptional! And he remembered my name throughout our stay. Sam, the check-in clerk and Jamie the guest services manager were all outstanding service providers.

Had an issue. Brought it to the attention of SAM who dealt with me in a professional, friendly manner to find a resolution.